Privacy Policy

1. Introduction & Scope

Platinum Services Solutions ("Company", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or book any travel services (tour packages, hotel bookings, transportation, etc.) across India.

This policy applies to all customers, website visitors, and users of our services. By accessing our platform or providing us with your information, you consent to the practices described in this Privacy Policy. Please read it carefully.

2. Information We Collect

We collect several types of information to provide and improve our travel services:

2.1 Personal Information You Provide

• Identity Data: Full name, date of birth, gender, passport number (for international tours), government ID proof (Aadhar, PAN, Voter ID, Driving License) for domestic travel.
• Contact Data: Email address, mobile number, residential address, emergency contact details.
• Financial Data: Payment information (credit/debit card details, UPI ID, bank account details) – processed through secure payment gateways. We do not store full card details.
• Travel Preferences: Food preferences (vegetarian, vegan, allergies), room preferences, special assistance requirements, frequent flyer numbers.
• Communication Data: Records of your inquiries, complaints, feedback, and communication with our support team.

2.2 Automatically Collected Information

• Technical Data: IP address, browser type and version, device information, operating system, time zone setting.
• Usage Data: Pages visited, time spent on our website, search queries, click patterns, referral source.
• Cookies & Tracking Technologies: We use cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies through browser settings.

2.3 Information from Third Parties

• When you book through our partner websites or travel agents, we may receive your information to fulfill the booking.
• Payment gateway providers share transaction status without exposing full financial details.

3. How We Use Your Information

We use your personal data for the following legitimate purposes:

• Booking & Service Delivery: To process your tour bookings, hotel reservations, transport arrangements, and activity confirmations.
• Communication: To send booking confirmations, itinerary updates, payment receipts, pre-travel instructions, and post-travel feedback requests.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance during your travel.
• Personalization: To recommend relevant packages, offers, and destination content based on your preferences.
• Legal Compliance: To comply with applicable laws, court orders, or government regulations (e.g., sharing passenger manifests with authorities).
• Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, or misuse of our services.
• Marketing (with consent): To send promotional emails, newsletters, and special offers. You can opt-out anytime using the unsubscribe link.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties to deliver our services:

• Travel Service Providers: Hotels, airlines, transport operators (bus/train/cab companies), local guides, activity operators, and DMCs (Destination Management Companies) to fulfill your bookings.
• Payment Processors: Banks, payment gateways (Razorpay, PayU, etc.) to process transactions securely.
• Government Authorities: When required by law, for passenger verification, security purposes, or legal compliance (e.g., FRRO for foreign tourists).
• IT & Support Partners: Cloud hosting providers, CRM platforms, email service providers who help us operate our business (under strict confidentiality agreements).
• Insurance Partners: If you purchase travel insurance, we share necessary details with the insurance provider for policy issuance and claims.

All third parties are contractually obligated to protect your data and use it only for the specified purpose.

5. Data Retention Period

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Booking Records: 7 years from the date of travel completion (for tax, legal, and dispute resolution purposes).
• Marketing Data: Until you unsubscribe or request deletion.
• Website Usage Data: 12 months for analytics and performance improvement.
• Payment Information: Stored only temporarily during transaction processing; full card details are not retained.

After the retention period, your data will be securely deleted or anonymized.

6. Data Security Measures

We implement robust security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission (HTTPS).
• Access Controls: Restricted employee access to customer data on a need-to-know basis.
• Secure Storage: Data stored on servers with firewalls, intrusion detection, and regular security audits.
• PCI Compliance: Our payment gateways are PCI DSS Level 1 certified.

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for keeping your login credentials (if any) confidential.

7. Your Privacy Rights

Under Indian privacy laws and best practices, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Update or correct inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Right to Withdraw Consent: Opt-out of marketing communications at any time.
• Right to Complain: Lodge a complaint with our Grievance Officer or the relevant data protection authority.

To exercise these rights, please contact our Grievance Officer at support@platinumservicessolutions.in. We will respond within 30 days.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality (booking engine, login).
• Analytics Cookies: Google Analytics to understand traffic and improve content.
• Marketing Cookies: For retargeting and personalized ads (you can opt-out via ad settings).

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Links to Third-Party Websites

Our website may contain links to external sites (hotels, airlines, payment gateways, social media). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the bottom of this page indicates when the policy was last revised. We encourage you to review this page periodically.

Material changes will be notified via email (if we have your email address) or a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Email: support@platinumservicessolutions.in
• Phone: +91 98765 43210 (Mon-Sat, 10 AM - 06 PM IST)
• Address: Address - 69/6A third floor moti nagar delhi 110015